Get in Touch
We're here to help! Whether you have questions about your account, need technical support, or want to provide feedback, we're just a message away.
📅 Response Times
- General Support: Within 24 hours
- Account Deletion: Within 48 hours
- Technical Issues: Within 12 hours
- Privacy Concerns: Within 24 hours
How to Contact Us
📱 In-App Support
🌐 Web-Based Support
What to Include in Your Message
To help us assist you more effectively, please include:
- Your email address (if different from the one you're contacting us from)
- Device information (iOS/Android, app version)
- Description of the issue (be as specific as possible)
- Screenshots (if applicable)
- Steps to reproduce (for technical issues)
Frequently Asked Questions
Q: How do I delete my account?
A: You can delete your account through the app (Profile → Delete Account) or visit our
account deletion page for detailed instructions.
Q: How long does it take to process account deletion?
A: Your account is disabled immediately, and all data is permanently deleted within 30 days.
Q: Can I recover my data after deletion?
A: No, account deletion is permanent and irreversible. Please ensure you have backed up any important data before requesting deletion.
Q: How do I update my subscription?
A: You can manage your subscription through the app (Profile → Subscription) or contact support for assistance.
Q: Is my medical data secure?
A: Yes, we use industry-standard encryption and security measures to protect your data. See our
Privacy Policy for details.
Q: How do I report a bug or technical issue?
A: Contact us at complications@injectix.com with "Bug Report" in the subject line, and include details about the issue and your device information.
Business Hours
Privacy and Security
When contacting us, please remember:
- Never share your password or sensitive authentication information
- We will never ask for your password via email or phone
- All communications are encrypted and secure
- We respect your privacy and handle your information according to our Privacy Policy